PRIVACY POLICY

At Fonalize, accessible from fonalize.co.uk, protecting the privacy of our visitors is a top priority. This Privacy Policy document outlines the types of information we collect and how we use it.

Contact Us

If you have any questions or required information about our Privacy Policy, please contact us at:

• Email: support@fonalize.co.uk

• Phone: +44 7985 186087

• Address: 257 High Street, Hounslow, England, TW3 1EA, United Kingdom

Scope of this Policy

This Privacy Policy applies to our online activities and is valid for visitors to our website regarding the information they share and/or that we collect on Fonalize. It does not apply to any information collected offline or via channels other than this website.

Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect information you provide directly when you:

• Place an order

• Subscribe to our newsletter

• Contact us

• Create an account

• Participate in surveys or feedback mechanisms (including Trustpilot)

• Sign up for text message marketing (using WhatsApp API)

The information we collect may include your name, contact details (email, phone number), demographic information (such as preferences and interests), and any other details necessary for processing your orders, sending communications, or improving our services.

Automatically Collected Information

We also collect certain information automatically when you visit our website. This includes:

• IP address

• Browser type

• Internet Service Provider (ISP)

• Referring/exit pages

• Date and time stamp

• Clickstream data (pages visited, links clicked)

This information helps us analyze trends, administer the website, track user movement, and gather demographic information to enhance website functionality. This data is not linked to personally identifiable information.

Cookies and Web Beacons

Like many websites, Fonalize uses cookies to store information about visitor preferences and the pages accessed or visited. This information allows us to customize website content to match your preferences.

Analytics and Advertising Partners

We use analytics and advertising partners to help improve your experience and provide relevant advertisements:

Google Analytics We use Google Analytics to analyze website traffic and visitor behavior. Google Analytics may collect data via cookies and similar technologies. You can read about Google’s data practices in Google’s Privacy Policy.

Facebook Meta We use Facebook’s Meta tools for targeted advertising and retargeting. Data collected may include your interactions with our website and is used for ad optimization. You can read about Facebook’s Data Policy.

Microsoft Clarity Microsoft Clarity allows us to monitor and analyze user engagement on our website. This tool helps us improve functionality and user experience. You can read about Microsoft’s Privacy Statement.

Third-Party Advertising In addition to the above, we partner with other advertising platforms (including Google, Bing, TikTok, Pinterest) to display ads across the web. These partners may use cookies and web beacons to collect browsing activity data. Please visit their websites for further information about their privacy practices.

Mailing Partners

We use Royal Mail, FedEx, and DPD to deliver your orders. We only share your name, delivery address, and order details with these partners for the purpose of fulfilling your order.

Newsletters

We send newsletters to customers who opt in. The information you provide for subscriptions (such as your email address) is used solely for these communications. You can unsubscribe from our newsletters at any time.

WhatsApp Marketing

We use the WhatsApp API to send marketing messages to subscribers. You can opt out of receiving these messages by following the instructions provided in each message.

Order and Shipping Updates

We send emails and text messages with order updates, shipping details, and other relevant notifications related to your purchases to keep you informed and fulfill your orders.

Trustpilot Reviews

We request feedback from customers on Trustpilot. When you leave a review, some information (such as your username) may be shared with Trustpilot. Please refer to Trustpilot’s Privacy Policy for further information.

Children’s Information

We do not knowingly collect any personal identifiable information from children under the age of 13. If you believe your child has provided us with such information, please contact us, and we will promptly remove it from our records.

Visitor Comments

Visitor comments may be checked through automated or manual spam detection services.

Your Data Protection Rights

CCPA (California Consumer Privacy Act) Rights

California consumers have the right to:

• Request disclosure of the categories and specific pieces of personal data collected about them.

• Request deletion of their personal data.

• Opt-out of the sale of their personal data (we do not sell your data).

GDPR (General Data Protection Regulation) Rights

You have the following data protection rights under GDPR:

• Access: You have the right to request copies of your personal data.

• Rectification: You have the right to request that we correct any inaccurate information.

• Erasure: You have the right to request that we erase your personal data under certain conditions.

• Restriction: You have the right to request that we restrict the processing of your data under certain conditions.

• Objection: You can object to data processing under certain conditions.