What's covered, for how long, and how returns, refunds and warranty claims work at Fonalize Tech Store.
This Warranty & Refund Policy explains how warranty cover, returns and refunds work for orders placed with Fonalize Tech Store. It should be read alongside our full Terms & Conditions, which take precedence in the event of any conflict.
We supply both Brand New Devices (unused, sealed in original manufacturer packaging) and Refurbished Devices (pre-owned devices that have been professionally tested, cleaned, graded and data wiped). Warranty length and return handling differ slightly between the two, as set out below.
Every device sold by Fonalize is covered by a warranty from the date of delivery:
Refurbished devices are supplied in one of three cosmetic grades:
Cosmetic imperfections consistent with the stated grade do not constitute a defect under warranty. Battery health on refurbished devices is guaranteed to meet functional performance standards but may not reflect brand-new capacity.
Warranty cover applies to manufacturing or hardware faults only.
To make a warranty claim, please contact us before returning any device — see the Contact Us section below. A warranty claim requires:
Where possible, we will troubleshoot the reported issue remotely first. If the fault cannot be resolved remotely, we will confirm next steps for inspection, repair, replacement or refund.
Customers may return items within 30 days of delivery. Separately, under the Consumer Contracts Regulations, customers also have a legal right to cancel an order within 14 days of receipt, subject to goods remaining unused — see Section 13, Cancellation Rights, below.
To be eligible for a return, items must be:
Return postage for change-of-mind returns is paid by the customer.
Brand New Devices returned opened, unsealed, or activated are no longer considered new, as opening or unsealing removes "brand new" status.
If you believe your device is faulty:
Devices found to have "No Fault Found" following inspection will be returned to the customer — see the section below.
Returned devices undergo full diagnostics including:
If no manufacturing defect is found:
Refunds are processed within 3–5 working days of the returned item being inspected. Where a fee applies (such as the 25% restocking fee on opened Brand New Devices, or missing accessory deductions), this will be deducted from the refund amount before it is issued.
Fonalize logs the IMEI or serial number for every device prior to dispatch. Any device returned must match its original IMEI — mismatched devices will be treated as attempted fraud and will not be eligible for refund or replacement.
Before returning a device, please back up your data and make sure it is not returned with locks such as iCloud or Google FRP (Factory Reset Protection) enabled, as this will prevent us from processing your return.
Devices showing evidence of the following will have warranty and refund rights voided:
Customers have a legal right to cancel an order within 14 days of receipt, subject to the goods remaining unused. Opening or activating a Brand New Device reduces its value, and the restocking fee described above may apply.
For warranty claims, returns or refund questions, please contact us before sending any device back:
Email: [email protected]
Phone: +44 7904 310516
Fonalize Tech Store
257 High Street
Hounslow, England, TW3 1EA
United Kingdom