How we process, package and dispatch orders, delivery timelines across the UK, EU and internationally, and what to do if something goes wrong.
This Shipping Policy explains how orders placed with Fonalize Tech Store are processed, packaged and delivered, including estimated timelines, costs and what happens if a delivery is delayed, lost or damaged in transit. It should be read alongside our full Terms & Conditions and our Warranty & Refund Policy, which take precedence in the event of any conflict.
As a trade-only wholesale supplier, we ship both single and bulk/pallet orders to buyers across the UK, the EU and internationally. Shipping arrangements for large wholesale consignments may vary from the standard timelines below — see Section 10.
Orders are processed, quality-checked and packed within 1–2 business days of payment being confirmed, excluding weekends and UK public holidays. Orders placed after 2pm GMT are treated as received the following business day.
During periods of high demand, or for made-to-order bulk/wholesale consignments, processing may take longer. Where this applies, we will notify you by email with a revised estimate.
We use trusted, trackable couriers for every order, including Royal Mail, DPD and FedEx. The exact courier used depends on destination, parcel weight and order value.
| Destination | Service | Estimated Cost |
|---|---|---|
| United Kingdom | Tracked, signed-for courier | Calculated at checkout |
| European Union | Tracked international courier | Calculated at checkout |
| Rest of World | Tracked international courier | Calculated at checkout |
| Wholesale / Pallet Orders | Freight, arranged per consignment | Quoted individually |
Exact shipping costs are calculated at checkout based on destination, weight and order value, and are confirmed before payment is taken.
Delivery times below are estimates from the date of dispatch (not the order date) and are not guaranteed, as they depend on the courier network and destination customs processes.
Remote areas, offshore addresses and locations outside standard courier networks may take longer than the estimates above.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's progress with the courier. Please allow up to 24 hours after dispatch for tracking information to update.
If you have not received a dispatch confirmation within the processing window stated in Section 2, please contact us — see Section 12.
For orders shipped outside the United Kingdom, the parcel may be subject to import duties, taxes and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
If your order has not arrived within the estimated delivery window in Section 4, please contact us with your order number so we can raise an investigation with the courier.
Once a parcel is confirmed lost by the courier, we will arrange a replacement or a full refund, in line with our Warranty & Refund Policy.
If a courier is unable to deliver your parcel (for example, nobody available to sign for it), they will typically leave a card with instructions for redelivery or collection from a local depot.
Please ensure your delivery address, postcode and contact number are entered correctly at checkout. Fonalize is not responsible for orders delayed, misdelivered or lost as a result of incorrect or incomplete address information supplied by the customer.
If you notice an error shortly after placing your order, contact us immediately — we can amend the address only if the order has not yet been dispatched.
Large wholesale or pallet orders are shipped by freight rather than standard parcel courier, and are quoted and arranged on a per-consignment basis. Estimated dispatch and delivery timelines for wholesale orders will be confirmed directly with the buyer at the time of order.
If your order arrives visibly damaged, please:
Claims for transit damage reported outside this window may be more difficult to process with the courier. Verified transit damage is handled under our Warranty & Refund Policy.
For questions about dispatch, delivery timelines, tracking or a shipping issue, please get in touch:
Email: info@fonalize.co.uk
Phone: +44 7904 310516
Fonalize Tech Store
257 High Street
Hounslow, England, TW3 1EA
United Kingdom