Every unit we supply passes through a structured multi-point inspection process before it reaches a trade buyer — so grading is accurate, consistent and something you can build resale confidence on.
A structured six stage process applied consistently across every category we supply
Every unit logged, identified and matched against purchase records
Automated diagnostics run to check core hardware function
Screen, battery, camera, ports and connectivity manually tested
Visual condition assessed against our clear grading standards
All personal data securely erased and accounts fully removed
Final check, grade confirmed and unit packed for wholesale dispatch
Every listing carries a defined grade so buyers know exactly what condition to expect
Unused stock supplied sealed in original packaging, ready for retail resale.
Minimal wear, fully functional, strong resale value with near-new appearance.
Professionally restored, tested and prepared for reliable resale performance.
Tested, cleaned and graded for cosmetic and functional standards with visible use.
Minimal use returns tested and prepared for wholesale redistribution.
Untested or faulty items sold clearly marked for repair or parts recovery.
Every device is put through the same core checks regardless of category, so grading reflects real world function — not just appearance.
Data security is a non-negotiable part of our QA process. Every used or returned device passes through a certified data wipe stage before it's graded or listed, removing all personal accounts, files and settings.
If a unit doesn't match its listed grade, our team resolves it — that's the standard we hold ourselves to
Key answers to help trade buyers understand how our grading and testing process works
All testing and grading is carried out in house by our trained technicians using a consistent, documented checklist across every device category.
Units that fail functional testing are either downgraded to As-Is and clearly marked, or removed from resale stock entirely, depending on the fault found.
Yes, the same grading standards and checklist are applied to every unit regardless of order size, so bulk orders receive the same level of accuracy as single units.
Every used or returned device goes through a secure data wipe and factory reset, with linked accounts removed and reset verified before grading continues.
Contact your trade account manager within the return window with details and photos where relevant, and our team will review and resolve the issue promptly.
Yes, itemised grading breakdowns are available for bulk orders on request, helping buyers verify condition mix before dispatch.
Refurbished and graded stock is covered under our standard return window, giving buyers time to confirm condition on arrival.
Yes, data wipe documentation can be provided on request to support your own compliance and audit records.
Apply for a trade account to access live, clearly graded stock lists backed by our full quality assurance process.